Refund policy
Return Eligibility
- Items are eligible for return within 14 days from the date of delivery.
- Products must be unused, unwashed, and in original condition, including all packaging, tags, and accessories.
- Returns will not be accepted if the product shows signs of use, damage, or alteration caused by the customer.
Non-Returnable Items
- Opened or used bedding, sheets, blankets, or textile products for hygiene reasons.
- Items without original packaging or missing tags.
- Products damaged due to misuse or improper handling.
Valid Return Reasons
Returns are accepted only under the following conditions:
- Defective or damaged product upon delivery.
- Incorrect item received.
- Product does not match the description or specifications.
Change of Mind
Returns due to change of mind are accepted only if the item is unopened and in its original packaging.
Return Shipping
- If the return is due to company error, such as a defective or incorrect item, return shipping costs are covered by the company.
- If the return is due to customer preference, shipping fees are borne by the customer.
Inspection & Approval
- All returned items are subject to inspection upon receipt.
- The company reserves the right to approve or reject the return based on the condition of the product and compliance with this policy.
Refund Method
Approved refunds will be processed to the original payment method.
Refund Timeline
- Inspection is completed within 2–3 business days after receiving the item.
- Refunds are processed within 5–10 business days after approval.
Right to Refuse
The company reserves the right to refuse returns that do not meet the above conditions.
Fraud & Abuse Prevention
Repeated or excessive returns may result in restriction or denial of future return requests.